Refund policy

Items sent back to us without first requesting a return cannot be accepted or tracked. If returning an item, please always contact us in the first instance for a returns authorisation number and instructions on how to effect the return.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at cs@swingagain.co.uk. Please help us by providing images of the issue when requesting the return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. This will include a returns authorisation number which should be quoted on all further correspondence.

14 Day Cooling off Period

You have the right to cancel your order made online within a 'coolng off' period of 14 days from the day after you receive your order.   

Your item must be returned to us in the same condition that you received it, unworn or unused, with tags or labels still intact, and in its original packaging (if relevant). 

To start a return, you can contact us at cs@swingagain.co.uk. We will provide you with details of how you can return your item to us along with a return authorisation number. Please note that you will be responsible for the cost of sending us the item back.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at cs@swingagain.co.uk .