Shipping policy

Shipping Policy

Order Processing:

  • Orders are typically processed within 1-2 business days. Please note that processing times may be slightly longer during peak periods such as holidays or sales events.

  • Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times:

  • We offer the following shipping method:

    • Standard Shipping: Delivery within 2-3 business days.

  • Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions or carrier delays.

Shipping Rates:

  • Shipping rates are calculated based on the weight of the package, the destination, and the selected shipping method. Shipping costs will be displayed at checkout.

  • Free standard shipping is available for all orders.

International Shipping:

  • We do not offer international shipping. Our products are only available for delivery within the UK.

  • We will consider wholesale enquiries for international shipping as well as a sourcing and consolidation service. Please enquire to: cs@swingagain.co.uk .

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website.

Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact our customer service team at [customer service email] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure that you receive a replacement or a refund.

Returns and Exchanges:

Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact us at cs@swingagain.co.uk .